FAQ's

Who do I contact with a question or concern about the common property?

Your Strata Corporation is responsible for maintenance of hallways, elevator, parking, storage, strata fees, extra building keys or fobs, and garbage collection, all facilitated through your Property Manager. Information on your Property Manager is in your Homeowner Manual or on your most recent Strata Council meeting minutes.

As a homeowner, what type of maintenance am I responsible for?

You are responsible for regular and seasonal maintenance of your home as outlined in the Homeowner Manual, such as sealing grout and replacing silicon as needed. You are also responsible to repair any damage caused, damage and wear and tear are not covered under warranty.

What does my New Home Warranty cover?

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1 Year - Materials & Labour

The New Home Warranty covers any defect in material or labour within the first year of occupancy of the new home. At the end of the one year, you will be reminded by letter to submit any defects that have arisen in your home, we kindly request that all cosmetic matters are reviewed at that time.

 
 
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2 Years - Mechanical

Coverage for any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and air-conditioning delivery and distribution systems.

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5 Years - Building Envelope

Coverage for the building envelope of a new home, including a defect which permits unintended water penetration such that it causes, or is likely to cause, material damage to the new home.

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10 Years - Structural

Coverage for structural defects for up to 10 years for any defect in materials and labour that results in the failure of a load-bearing part of the new home. A defect that causes structural damage that materially and adversely affects the use of the new home for residential occupancy

Who do I contact with questions or to report an issue with an appliance?

The warranty on appliances is offered through the supplier, you may contact them directly to arrange a visit from an appliance technician to review an issue, or to learn more about the warranty. Information on your project specific supplier is in your Homeowner Manual.

Who do I contact if I have more questions?

Please contact Customer Care by e-mail at jenny@nexstproperties.com or by phone at 604-739-4699.

How do I find out more information about the colour scheme, fixtures or other installation in my new home?

Most information will be in your Homeowner Manual, if you have any further questions that cannot be answered here please contact Customer Care by e-mail.